THE GLOBAL SERVICES PROMOTION PROGRAMME
The global Information Technology-enabled Services (ITeS) market has been one of the most dynamic in the 21st century. This sector has increased nearly tenfold since 2004 and achieved estimated revenues of $400 billion in 2012. Trinidad and Tobago has several competitive advantages that can enable the country to establish itself as a competitive location for the provision of ITeS.
In January 2014, the Republic of Trinidad and Tobago, through the Ministry of Planning and Development (MPD), entered a loan contract (No.3112OC-TT) with the Inter-American Development Bank (IDB) for a Global Services Promotion Programme (GSPP). The general objective of the programme is to advance the country’s position as a preferred source for Information Technology-enabled Services (ITeS).
This focus is expected to increase exports and employment in the Information Technology-enabled Services (ITeS) sector in Trinidad and Tobago. This is to be done through sector-specific training and support services, investment promotion, branding and capacity building to improve the business climate and regulatory framework.
The goal of the Global Services Promotion Programme is to shape, inspire and motivate the development of the ITeS sector for Trinidad and Tobago.
For information on the Global Services Promotion Programme – please contact firstname.lastname@example.org.
A DYNAMIC INDUSTRY AWAITS
The global outsourcing market continues to expand in both depth and size, as buyers procure services at exponential rates. In the past decade, the variety of outsourced processes has expanded at an aggressive pace. These developments, coupled with improvements in delivery technologies, have allowed for a broad range of services to be outsourced world-wide.
THE TARGET AUDIENCE
The IT-enabled Services sector covers an array of cross-border services delivered over electronic/digital networks. These services provide employment options in areas such as application and content development; contact/call centers; transcription, billing, processing, and other back office services; data warehousing; logistics management and geographical information systems (GIS). In Trinidad and Tobago, the major ITeS fields include:
- Animation Services
- Applications Development
- Business Process Outsourcing/ Off-Shoring
- E-Gaming/Video Gaming Services
- Hardware Manufacturing and Repairs
- Mobile Technology
- Programming and Coding
- Software Development
- Systems Analysis
- Website Development
For information on the Global Services Promotion Programme – please contact email@example.com
CALL FOR PROPOSALS
Through the Skills for Global Services initiative, we are inviting businesses throughout the ITeS sector to partner with academic institutions and training providers to present proposals to develop skills, create jobs, and ensure the pipeline of talent that our country needs to transform the economy. This is taking place through a public “Call for Proposals”.
Proposals will be evaluated through a widely disseminated and transparent process, paneled by local and international experts in the ITeS field. All businesses in the Service sector whose core functions are IT-enabled are invited to participate, and successful submissions will receive public funding. Applicants may come from an array of industries – ranging from animation, computer design, health and finance.
There are limitless possibilities in the ITeS sector; therefore, we are inviting employers in the sector to step forward and explain their skills development needs.
Additionally, we are seeking to understand how public funds can be more effectively used to meet these needs. Toward this goal, we are looking for proposals that are innovative, cost-effective, well-designed, and which promise to deliver the most meaningful impact on the national development agenda.
Around the world, the business climate is evolving, as new digital technologies replace outmoded practices and customers seek and expect a better and quicker service. Increasingly, countries need to diversify and get ahead of the game and need to invest in the skills of their workforce.
The challenge is especially important for businesses whose core processes are being increasingly enabled by information technology.
Businesses need to have a greater awareness of how they can maximize their potential by driving the skills agenda – working hand in glove with universities, community colleges and other providers of training. We need to create the space for such employers to step up and work within their supply chains and business clusters. There is a ripe opportunity to develop the skills businesses need, framed within an employer-owned skills agenda.
- We are proposing a novel approach, which puts employers in the driving seat to make the biggest contribution to our economy. The idea is to involve employers directly by helping them work out the skills they need; then collaborating with universities, colleges and others, to design and deliver the right training to meet them.
- We are calling this initiative: ‘Skills for Global Services: Employers Owning the Skills Agenda’. It is part of the Global Services Promotion Programme (GSPP) and is one of the many initiatives of the GSPP that aims to make Trinidad and Tobago a major global player in the IT-enabled Services sector.
- Firms, entrepreneurs and business associations will be invited to partner with local or external training providers and present a proposal of a skills development plan.
This project is aimed at firms, entrepreneurs and business associations in the IT-enabled Services sector. This encompasses many options, such as: telecommunications, information systems, animation, finance, human resources, healthcare, computing services, among others. To be eligible, firms must be privately owned and be currently exporting or wish to do so in the near-term. They must have been in operation for at least 10 months.
When submitting their final proposals, applicants must be legally registered in Trinidad and Tobago and have a partnership with a training provider. While partnerships with local training providers are encouraged, international training providers are also welcomed.
These partnerships will be the only conduit to access the resources.
The project is aimed at firms in the Service sector which have core processes that are enabled by information technology, including telecommunications, information systems, animation, finance, human resources, healthcare and computing services, among others.
For more information on the application process, you can check out the How to Apply section.
Skills development programmes should include training in technical skills specific to the ITeS sector. They may also include more general training in areas such as communications, negotiation, customer service and project management, among other examples. Beneficiaries of the training can be current employees, potential employees or students.
Only quality assured programmes leading to a locally or internationally recognized certifications will be financed.
Funds can also support the development of new courses and curricula leading to certification. The training can be provided by private or public sector organizations, as well as international providers.
Information Technology-enabled Services, otherwise known as ITeS, cover a range of cross-border services delivered over electronic networks. These services provide employment options in areas such as application and content development; contact/call centers; transcription, billing, processing, and other back office services; data warehousing; logistics management and geographical information systems (GIS).
In Trinidad and Tobago, the major ITeS fields include:
- Animation services
- Applications development
- Business process outsourcing/offshoring
- E-gaming/video gaming services
- Hardware manufacturing and repairs
- Mobile technology
- Programming and coding
- Software development
- Systems analysis
- Website development
The Call for Proposals is a competitive bidding process that involves the collaboration between firms, entrepreneurs and business associations in the ITeS sector and registered training providers toward the design of training solutions or curricula that are tailored to business needs and existing skills gaps.
These proposals must be developed and submitted before the specified deadline date, and will be assessed by an independent evaluation committee, comprising both local and international experts. If deemed successful, each winning proposal will be awarded the value estimated to implement the solution, up to a maximum allocation of TTD$475,000.
To be eligible, firms/entrepreneurs must meet the following criteria:
- Be in the Service sector
- Be privately owned
- Currently exporting and wishing to expand, or want to export in the near-term
- In operation for at least ten (10) months
- Employers can be locally- or internationally-based, but need to be registered in Trinidad and Tobago
- Firms must not be state-owned
Note that the following entities are not eligible under this Call for Proposals
- Government agencies
- Research organizations/institutes that benefit from government funding
- Firms with affiliations to staff, or consultants employed by the Global Services Promotion Program (GSPP), Ministry of Planning and Development, the Skills for Global Services Evaluation Panel, as well as the immediate family members of the aforementioned persons.
For the purposes of this Call for Proposals, training providers include training centers, education institutions, universities and community colleges. These training providers can be public or private.
Training providers should fall into one of the following categories:
- Local training providers that are registered with the Accreditation Council of Trinidad and Tobago (ACTT).
- Local training providers that offer programmes/certifications, which are quality assured by either the ACTT, National Training Agency (NTA), or other legitimate external quality assurance agency.
- International training providers that meet the IDB’s eligibility criteria, and offer programmes/certifications, which are quality assured by either the ACTT, NTA, or other legitimate external quality assurance agency.
ONLY firms, entrepreneurs and business associations in partnership with a training provider can apply. Partnerships are the only conduit to access the funding. Partnerships can involve more than one firm/entrepreneur, or more than one training provider. Some examples of partnerships are:
- A local private firm and a local training/education institution
- A coalition of firms/entrepreneurs/business associations and a training/education institution
- A local firm/entrepreneur/business association and an international training/education institution
Anybody can be a beneficiary, as long as there is an increase in human capital that supports the growth and international competitiveness of businesses in the ITeS sector.
Beneficiaries may include:
- Current employees at all occupational levels
- Prospective employees at all occupational levels
- Unemployed/underemployed persons or recent graduates
- Students about to graduate
After submitting the letter of interest, skills needs assessment questionnaire and proof of registration, applicants will be notified of their eligibility via email correspondence. Instructions on when to submit proposals, including supporting documentation, as well as important information on the programme, will be contained in the online Application Tracker Portal.
Stage 1: Eligibility
The applicant must firstly submit a letter of interest, skills needs assessment questionnaire and proof of registration. Only firms, entrepreneurs or business associations that are deemed eligible will be invited to prepare proposals for submission by the specified deadline date.
Stage 2: Design
Interested firms, entrepreneurs and business associations are encouraged to attend the workshops or “clinics” which are designed to assist them in the development of their proposals. These clinics are not mandatory; however, firms, entrepreneurs and business associations are strongly encouraged to attend.
Stage 3: Submission
Firms/entrepreneurs/business associations in partnership with a training provider will submit a proposal using the required templates, by the deadline date of June 23rd, 2017. This stage also involves the convening of an evaluation committee and the review of all submitted proposals based on publicly known and transparent evaluation criteria. This stage culminates with the public award to winning partnerships.
For more information, please visit the How to Apply section.
Firms, entrepreneurs and business associations may submit their letter of interest, proof of registration and skills needs assessment questionnaire even if a training partner has not yet been identified. However, a suitable partner must be identified prior to the deadline for the submission of proposal.
All proposals must include training and/or curriculum development in technical skills. Internationalization, management, life and non-technical skills may also be part of the skills development programme. In the case of life/non-technical skills, a subsequent certification is not required.
Examples of internationalization and management skills include:
- training in international market development
- export regulation
- business process offshoring
- international supply chains
- project management
- business development
Examples of life/non-technical skills include:
- team skills
- effective business communication
- conflict resolution
- individual career planning
Proposals can present a variety of delivery formats; e-learning, face-to-face, or blended learning are all acceptable.
Partnerships are encouraged to identify the most effective delivery strategy for their specific demand.
Relevant information and supporting documents is available here. Additionally, eligible firms/entrepreneurs/business associations are encouraged to attend the clinics that will be offered to assist with proposal preparation.
These clinics will be scheduled within one month after the Call for Proposals, and will help firms/entrepreneurs/business associations to:
- Identify managerial and IT technological strategies to promote exports and increase productivity
- Identify skill gaps that may limit these strategies
- Design a skills development plan
- Establish general guidelines on proposal preparation
The clinics will be facilitated by independent international consultants with expertise in IT business development, skills development and quality assurance.
A training program should run for no more than eighteen (18) months.
A partnership may submit only one proposal during this Call for Proposal cycle.
However, a training provider may opt to partner with multiple firms/entrepreneurs/business associations. Such combinations will be considered as separate partnerships.
Awards will be given for the following categories:
- Proposals to develop skills for small entrepreneurs (i.e. sole employers or employers with less than 10 employees), as well as small employers in partnership with training provider(s)
- Proposals to develop skills for the workforce that are led by larger employers (i.e. firms/entrepreneurs/business associations of 10 or more employees)
- Proposals for the development of finishing schools programmes
The value of each award will be capped at TT$475,000.
Funds can be allocated for:
- Training services
- Equipment, goods and supplies that are necessary to ensure the effectiveness of the training program
- Curriculum development
- “Training for the trainers” in new skills and teaching methods
- Learning assessments and certifications
Additional information on eligible and non-eligible costs can be found in the Call for Proposals Instruction Document.
After the receipt of a Letter of Award, partnerships will be invited to contract with the Ministry of Planning and Development, and will be asked to open a bank account with an approved commercial bank in Trinidad and Tobago. Once the appropriate documentation has been verified and accepted by the Ministry of Planning and Development and the Inter-American Development Bank (IDB), disbursements will be made directly into the partnership’s bank account. These disbursements will be made in tranches.
Note that payments may be discontinued based on performance and/or breach of contract.
- Deadline for the letter of interest if an applicant requires technical assistance to develop proposal – Wednesday 10th May 2017 at 8:00 am
- Facilitation of clinics – Monday 15th May – Tuesday 16th May 2017 (all-day)
- Final deadline for the letter of interest – Friday 16th June 2017 at 4:00 pm
- Deadline for submission of proposals – Friday 23rd June 2017 at 4:00 pm
|Publication of the Call for Proposals||Monday, 27 March, 2017||n/a|
|Deadline for the Letter of Interest (if applicant requires technical assistance for the design of their proposal)||Wednesday, 10 May, 2017||8:00 am|
|Deadline for the Letter of Interest||Friday, 16 June, 2017||4:00 pm|
|Facilitation of Clinics||Monday, 15 May – Tuesday, 16 May, 2017||8:00 am – 4:00 pm|
|Deadline for Submission of Proposals||Friday, 23 June, 2017||4:00 pm|
- Skills Needs Assessment Questionnaire (Word doc 38 KB)
- Call for Proposals Instruction Document (PDF 232KB)
- Annex I – Relevant IDB policies (PDF 18KB)
- Annex II – Recognized Caribbean and National Awarding Bodies (PDF 33KB)
- Annex III – Proposal Template (Word doc 41KB)
- Annex IV – Indicative Training (PDF 32KB)
- Annex V – Background information on Finishing Schools (PDF 22KB)
- Annex VI – Checklist for Completeness (PDF 19KB)
For administrative inquiries
Programme Manager & Head, Programme Execution Unit,
Global Services Promotion Programme
Ministry of Planning & Development
Level 4, Global Services Internationalization (GSI) Hub,
25 Ramsaran Street, Chaguanas,
Republic of Trinidad and Tobago.
MS. JOY LANGE-SYRIAC
Skills for Global Services
Inter-American Development Bank (IDB)
Branding and Communications Consultant
Skills for Global Services
Global Services Internationalization (GSI) Hub